Job Description

Event Operations ManagerInspect all function rooms, dining areas, and bars prior to event start times to ensure physical setups, decor, and tabletop presentation precisely match BEO specifications and venue standards.Participate directly in daily banquet operations as needed—stepping in to perform Server, Host/Hostess, or Cashier duties during high-volume periods or staffing shortfalls.Setup, operate, and troubleshoot standard in-house Audio/Visual (AV) equipment, and coordinate seamlessly with outside AV vendor technicians when specialized setups are required.Maintain impeccable standards of cleanliness, safety, and physical decor across all event spaces, back-of-house staging areas, and storage rooms at all times.Complete and submit detailed post-function reports immediately following events to log guest counts, operational timing, bar consumption, menu feedback, and notable issues.Attend mandatory weekly Banquet Event Order (BEO) meetings and client pre-construction/pre-con meetings to align on event details, timelines, and special requests.Monitor and maintain inventories of operational supplies (linens, glassware, chinaware, silverware, table accessories) to prevent shortages during peak function schedules.Coordinate and execute banquet supply purchases; order linens and specialty items tailored to specific BEO requirements and forecasted occupancy.Accurately track physical inventory counts, verify received deliveries against purchase orders, properly store goods, and code invoices for accounting processing.Participate actively in month-end F&B and banquet inventory audits in coordination with management.Strictly enforce and adhere to all established hotel cash handling policies and payment procedures.Accurately track, summarize, and input event gratuities and service charge allocations into payroll systems following each function.Collaborate closely with the General Manager and Kitchen Management team to control operating costs—active strategies include minimizing food/beverage waste, reducing chinaware/glassware breakage, preventing theft, conducting competitive price-shopping for supplies, managing banquet labor hours, and strictly limiting billing comps.Demonstrate a continuous personal commitment to collecting direct guest feedback regarding the overall banquet and dining experience.Follow up proactively with event hosts and point-of-contact clients post-event to measure satisfaction, address feedback, and foster recurring business relationships.No.Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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